Did you know that Apple, the renowned electronic company, found itself at the center of the Bendgate controversy?
The bend gate controversy emerged in 2014 when some Apple iPhone 6 and 6 Plus users reported their devices were bending under pressure or during regular use. Apple then addressed the issue by reinforcing its later iPhone models with stronger aluminum materials and improved internal structures to enhance durability. But hold on, this isn't an isolated incident; various electronic companies have grappled with some or other quality issues and had to rectify them.
Long story short, handling the quality of electronic items is really important and should leave no room for negligence, otherwise the manufacturing companies have to deal with heavy penalties, recalls, and brand defamation.
The electronics and appliance industry are fast paced, with short product lifecycles and high consumer expectations. They should always focus on meeting the highest standards of performance, reliability, and safety of the product. For this, a Quality Management System (QMS) becomes essential. QMS software for electronics and appliances industry digitizes managing, controlling, implementing and securing policies, procedures, and processes related to quality management.
Here are some of the benefits of using an electronic quality management system:
Keep a record of customer complaints and address them to improve their satisfaction and maintain a positive brand reputation.
Promptly address quality issues to ensure consistent product excellence and prevent problems from recurring by identifying Non-Conformances & applying Corrective actions (CAPA) to them.
Streamline employee training for increased competence in product knowledge, safety protocols, and quality standards.
Efficiently manage changes along the processes and workflows to enhance adaptability to dynamic industry requirements.
Handle documents efficiently to ensure accessibility and accuracy, facilitating effective decision-making.
Address product defects and risks to safeguard component quality and prevent disruptions in the supply chain.
Automate audit processes for seamless and smooth audits be it internal, external or mock.
Unlock a range of other benefits with Quality Management Software (QMS) – from addressing customer complaints to ensuring product excellence, adapting to industry changes, and safeguarding component quality. Discover how our QMS for electronics and appliances covers complaint resolution, quality excellence, employee training, change management, document efficiency, risk mitigation, and audits by connecting with us today!
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